We did a TV spot a couple of years ago for a client. Worked our asses off to keep the costs low. Gave them a good price, easy terms and still waited forever to get paid. But they were happy with the spot. And it worked.Now they are apparently updating it to reflect a new company name. But somehow they managed to neglect to let the original production company make some money doing the revisions. They took the work somewhere else.
Which is fine, but now they find themselves needing some information and want us to provide it gratis so they don't have to pay the new guys to do it.
Seriously, does this seem odd to anybody else? You're revising the spot we did that you barely paid for the first time and you're hiring someone else to do it and you want us to lend a (small) hand out of the goodness of our hearts? Really?
It would have been easier all the way around if they'd simply hired the production company to make the revisions.
It's not the money, but geeze, you know?
Posts
3 comments:
It's about respect also. We don't always get paid on time, but even when we don't, at least for the most part, they are respectful when they add another agency or send over our original work.
Then again, there are some nasty agencies out there too...
True enough on the nasty agencies thing. True enough.
And so today, I received an email from my client, forwarding an email from a local printer..with an estimate for printing with our name on it. She wanted to know why he would email her, with our estimate asking about a job, she asked US to handle.
I've seen it happen one other time in my 20 years. A mailshop contacted MCI directly and tried to cut out my boss' agency.
This time, I was not happy. The reason we had him bid was because our client asked us to include him in our process...so we did. He wanted to know where the job was. When I confronted him, he said it was a mistake, he assumed he was doing the printing. PEOPLE AMAZE ME, and here is why:
1. His number showed up on caller iD yesterday. No message, just called.
2. Our company name is very clearly on his estimate, for him to have forwarded would mean he looked at it because it was dated today.
3. The email thread we have from 2 months ago, when the job was bid, tells him exactly that: we would like to put him in our bid process....
I could be more angry, but he looks bad to the client. Thank goodness our markup is low.
Post a Comment